Director of Customer Service - State Farm Agent Team Member
Rockford - IL
Director of Customer Service - State Farm Agent Team Member
Full Time • Rockford - IL
Responsive recruiter
Benefits:
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Free food & snacks
You May Be a Great Fit as a Director of Customer Service at Julie Weaver - State Farm Agent if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Rockford, IL 61114
At Julie Weaver - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
Compensation: $35,000.00 - $50,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Julie Weaver - State Farm Agent may be the right fit for you!
About Our Agency
- Our office is located in Rockford, IL.
- I have been a State Farm agent since 2009.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- We have 55 years of combined insurance experience in our office.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none